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Policies

Easy Returns 
Our customer return policy is 100% Satisfaction guaranteed(See customer satisfaction policy section for limitations) and you have 30 days to return the product for a refund(restocking fees may apply open items or customer damaged items) or exchange. Simply email us through our contact page and we will issue an RA number. Item returned without an RA# will be refused.

Do not return your items to the return address on the package we have a separate address for returns. We will send this address with your return authorization number. Items sent to the improper address will be refused.

See Our Actual Customer Reviews

PRODUCT IMAGES POLICY

Current Version of OEM Product. Please note images may note match the product shipped since manufacturers can change media colors and product SKUs or item numbers, or design without notice the product image listed on the website may not match the current version we are shipping, but we will ship the current version of the model number or the new manufacturer model number for that item. We list it as an "important note" in the product description when possible, but there is also a transition time when those product are changing to new models before we update product images.

Atomic Filters Media Color. We are transitioning our Media colors to white for MERV 8, Blue for MERV 11 and Green for MERV 13, but there may be instances on some items where a MERV 11 or MERV 13 are still available in white and we have shipped the white version.

CUSTOMER SATISFACTION POLICY

Your satisfaction is guaranteed. If you received the wrong size(not the size of the item ordered), we’ll send a replacement. If we messed up your order, we’ll fix it. If your filter was damaged during shipping, we’ll send a new one. If we still can’t get it right, we’ll provide a 100% refund.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

  • Items damaged by improper installation are not returnable.
  • Items opened from manufacturer packaging are not returnable. So double check the model number and size to make sure you ordered and received the correct item before opening.
  • items where you ordered the wrong size are returnable within 30 days but will be subject to return shipping cost.(if you are not sure of the correct size or model number please contact us before ordering.)
  • all damages must be reported within 5 days of order receipt so please inspect all items as soon as they are received
  • NOTE many manufacturer warranties may be voided if the item is not installed by a licensed contractor who has been trained on a specific installation of the product(This may included RGF REME HALO's, Lennox Thermostats and other parts)
  • NO Returns on Custom ITEMS

Subscriptions

From time to time cost can rise based on vendor price increases and raw material cost. We endeavor to maintain competitive pricing for our customers. Your subscription discount price for future orders will be based on the current price of the product at the time of the future order.

Pricing Errors Cancelation

We reserve the right to cancel any order for an item that is mispriced.

Account Login

You will receive an email with an account activation link at the time of your order. If you do not activate your account before this link expires you will need to request a new link be sent to login to your account. Please send request here.

Returns Continued

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items

 

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@atomicfilters.com.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@atomicfilters.com and we will issue and RA Number.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should contact us for and RA# and our return shipping address. Items returned to the wrong return shipping address will be refused.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.


Returns may be shipped by the provider of your choice. 
However, we recommend sending your filters back via 
UPS or FedEx as they have free insurance for up to 
$100.

 

 

Any orders that are refused will have a refusal fee deducted from the refund. The refusal fee will be 20% of the product cost.

Contact for Return Authorization info

Links on Website:

This site is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. Amazon and the Amazon logo are trademarks of Amazon.com, Inc. or its affiliates. I label affiliate links within the content of this site. Not everything I link to uses an affiliate link, however many of my links are affiliate links. If there is a link which is attached to a resource outside this website, it should be assumed that it is likely to be an affiliate link.

Sales Tax Notices

As of 6/1/2024 

Seller has collected the simplified sellers use tax on taxable transactions delivered into Alabama and the tax will be remitted on the customer’s behalf to the Alabama Department of Revenue.
Seller’s program account number is SSU-R012149897.

 

 

 

 

Atomic Has Been Privileged to Support

Atomic Has Been Privileged to Support

Founded by the the son of a US Navy veteran, Atomic Filters has been proud to support the following Charities that support our veterans and their families.

Atomic Filters has supported Special Operation Warrior Foundation, UDT Seal Foundation and Fold of Honor.

Founded by the the son of a US Navy veteran, Atomic Filters has been proud to support the following Charities that support our veterans and their families.

Atomic Filters has supported Special Operation Warrior Foundation, UDT Seal Foundation and Fold of Honor.

Based on 3801 reviews
98%
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great price and fast shipping

Good price and fast shipping. I will purchase again

Just as promised

On time. Fits perfectly and works with the electronics.

Perfect delivery

As advertised in damaged quick as well

Great customer service with great filters

These filters are a challenge to find at an affordable price. I shop around for them every time when they are due for replacement, and always come back to Atomic. They are quick to respond and responsive to need. Good filters from good people…I highly recommend.

Great products at a great price

The Carrier filters arrived in good shape. I will be purchasing again in the future.

Carrier infinity Air purifier

I have been purchasing from Atomic for several years. I like the service and the ability to adjust delivery dates if necessary. The product comes well-packed and the shipment is always on schedule.

Compatible filter for Carrier/Bryant

As always, great service and speedy delivery. I appreciate being able to save money on this Atomic compatible filter. It fits perfectly for my Bryant furnace and works just fine.

Exactly as represented and quick delivery. Will definitely buy from them again.

Trane FLRQB5AH21M11 20.7x20x4.7

Filters are great, I only have to change them every 6 months, and they a area perfect fit

Filter replacement

I bought a compatible Carrier filter and had issues with it. The first one worked without any problems but the second one didn't work. Thanks to Kevin and Dave they fixed the issues quickly. I'm happy with their outstanding customer service and keeping the prices lower on their filters.

Excellent air filters and system, but immensely expensive

The Bryant/Carrier filters are a built in recurring expense for the Carrier HVAC system we installed. We didn't know that they would be so amazingly expensive, with the price rising every time we buy replacements. Of course this filtering system is outstanding, but it carries a very high cost that will only get higher as time goes by.

Great quality

Perfectly fitting and great quality will order again

40% less than I paid last time

I was amazed that the price for the same filter was so much lower than I had been paying from a different company. I wish I had known of Atomic Filters years ago. I will now look to them first for all my filter needs.

good filters

Good quality filters at a good price

Filters

Fast, prompt service, been ordering the filters for about three years now, price lower than anybody else in the US

Quick delivery, always in stock, reasonable pricing

Best Place To Meet Your Filter Needs

This is the only company I can find the 3 filter sizes I need in one place. Prices are very competitive too.

Good purchase.

Quick delivery and it fits better than original filter. Time will tell how long it lasts.

Everything as expected. Good product.

Good price

Filters from Atomic Filters are of very good quality, and the price per filter is better than the prices in big box stores. Bought these a second time as the first batch I bought noticeably reduced dust in our home. Shipping was good, Filters arrived three days after ordering.

Perfect fit

Arrived on time as promised and was packed well and a perfect fit.

Nice Fit, better price!

We have two Carrier systems in the house that use these. The original installer who services the units marks up the filters slightly. So, I found these. I replace the filters, they do the PMCS checks on the units, and I am able save a little bit of money. In fact, when I removed one of the old filters originally installed last year by the installer, it appeared remarkably similar to an after-market brand. The other one had Carrier stamped on it. I don't think you can go wrong with these. We don't have allergies, but they work just as good as what was installed with the units when new.

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