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Policies

Easy Returns
Our customer return policy is 100% Satisfaction guaranteed and you have 45 days to return the product for a refund or exchange. Simply email us through our contact page and we will issue an RA number. Item returned without an RA# will be refused. Do not return your items to the return address on the package we have a separate address for returns. We will send this address with your return authorization number. Items sent to the improper address will be refused.

CUSTOMER SATISFACTION POLICY

Your satisfaction is guaranteed. If you received the wrong size, we’ll send a replacement. If we messed up your order, we’ll fix it. If your filter was damaged during shipping, we’ll send a new one. If we still can’t get it right, we’ll provide a 100% refund.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.


Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items

 

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@atomicfilters.com.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@atomicfilters.com and we will issue and RA Number.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should contact us for and RA# and our return shipping address. Items returned to the wrong return shipping address will be refused.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.


Returns may be shipped by the provider of your choice. 
However, we recommend sending your filters back via 
UPS or FedEx as they have free insurance for up to 
$100.

 

 

Any orders that are refused will have a refusal fee deducted from the refund. The refusal fee will be 20% of the product cost.

Contact for Return Authorization info

 

 

 

Nominal Vs. Actual Sizes: Finding the Right Air Filter Size

Buying the Correct Size Air Filter- The Most Important Thing to Know 

When you are buying your air filter online most important thing to know is Air Filters have two sizes that you need to understand the Nominal size and the Actual Size. Not understanding these numbers often leads to consumers purchasing a filter that does not fit their Furnace or HVAC system.

Nominal vs Actual air filter size by Atomic

 

Understanding Nominal Filters Size Could Save You Time and Money

Not understanding the Nominal Filter Size is the primary culprit for incorrectly purchased filters.The Nominal Size are the usually the dimensions used to Label the filter. For instance 16x20x1. These dimensions are a rounded value on the filters actual measurements. The actual measurements on this filter may be 15.5x19.5x.75, but that could vary by brand and manufacturer. So in order to make sure you have the correct size filter, especially if you are replacing with a different brand it is important to confirm the actual size on the filter. When purchasing filters on the internet the Nominal size is usually found the in the product title.

Actual Filter Size- The Key to Making the Right Replacement Filter Purchase

The actual size as you might have guessed are the actual dimensions of the filter by length, width and thickness. This size is often on the filter right below the Nominal size and is usually labeled as the actual size. When you are buying a filter online the actual size is sometime in the product bullet point or the product description. If your filter does not have actual dimensions on the outside of the filter, you can measure you filter to get the correct dimensions. Some brands have a foam gasket on the outside of the filter, in this case you will want to make sure you have a compatible actual size size and that it also has the foam to insure a snag fit. 

Lennox Air Filter X0851 with Foam strips

Examples of Nominal and Actual Sizes

 Size  Example 1  Example 2
Nominal Size 20x20x1 16x20x1
Actual Size 19.5x19.5x.75 15.75x19.75x.75

 

 Furnace filters should fit securely but should not have to be forced into position. If you have to force the filter into its slot, then it is probably too big. Forcing an improper filter size in a filter can cause it to buckle, damaging the filter or reducing its ability to function properly. Filters are a smaller than their slot to allow for easy replacement. Some HVAC units may need a filter with dimensions that are unique or uncommon. In these cases, a custom filter needs to be ordered.

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