Policies

Easy Returns 
Our customer return policy is 100% Satisfaction guaranteed(See customer satisfaction policy section for limitations) and you have 30 days to return the product for a refund(restocking fees may apply open items or customer damaged items) or exchange. Simply email us through our contact page and we will issue an RA number. Item returned without an RA# will be refused.

Do not return your items to the return address on the package we have a separate address for returns. We will send this address with your return authorization number. Items sent to the improper address will be refused.

See Our Actual Customer Reviews

PRODUCT IMAGES POLICY

Current Version of OEM Product. Please note images may note match the product shipped since manufacturers can change media colors and product SKUs or item numbers, or design without notice the product image listed on the website may not match the current version we are shipping, but we will ship the current version of the model number or the new manufacturer model number for that item. We list it as an "important note" in the product description when possible, but there is also a transition time when those product are changing to new models before we update product images.

Atomic Filters Media Color. We are transitioning our Media colors to white for MERV 8, Blue for MERV 11 and Green for MERV 13, but there may be instances on some items where a MERV 11 or MERV 13 are still available in white and we have shipped the white version.

CUSTOMER SATISFACTION POLICY

Your satisfaction is guaranteed. If you received the wrong size(not the size of the item ordered), we’ll send a replacement. If we messed up your order, we’ll fix it. If your filter was damaged during shipping, we’ll send a new one. If we still can’t get it right, we’ll provide a 100% refund.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

• Items damaged by improper installation are not returnable.
• Items opened from manufacturer packaging are not returnable. So double check the model number and size to make sure you ordered and received the correct item before opening.
• items where you ordered the wrong size are returnable within 30 days but will be subject to return shipping cost.(if you are not sure of the correct size or model number please contact us before ordering.)
• all damages must be reported within 5 days of order receipt so please inspect all items as soon as they are received
• NOTE many manufacturer warranties may be voided if the item is not installed by a licensed contractor who has been trained on a specific installation of the product(This may included RGF REME HALO's, Lennox Thermostats and other parts) Other limitations on Manufacturer warranties may apply and are at the discretion  of the manufacturer.
• NO Returns on Custom ITEMS

Subscriptions

From time to time cost can rise based on vendor price increases and raw material cost. We endeavor to maintain competitive pricing for our customers. Your subscription discount price for future orders will be based on the current price of the product at the time of the future order.

Subscription Cancellation Policy

1. Overview

At Atomic Filters, we value our customers and strive to provide a seamless subscription experience. If you wish to cancel your subscription, please review the following policy regarding the cancellation process and timing.

2. Cancellation Process Subscriptions

You may cancel your subscription at any time by:

1. Logging into your account on AtomicFilters.com. Note: if you have note set up your account from the account invitation email you can proceed to contact us by Email.(see step 4)
2. Navigating to the "Subscription" or "Billing" section.
3. Selecting "Cancel Subscription" and following the on-screen instructions.
4. Contacting our support team at info@atomicfilters.com if you need assistance.

3. Cancellation Timing & Order Processing

• Cancellations must be made at least 36 hours before your next scheduled shipment. This ensures we have enough time to process the cancellation before the order is fulfilled.
• If you request a cancellation within 36 hours(business days) of your scheduled shipment, we will make every effort to stop the shipment, but this is not guaranteed.

4. Refund Policy Subscriptions

• If your order has already been processed and shipped, we cannot cancel it or provide a refund.(Except as provided for in Return Policy for Shipped Items policy).
• If your cancellation is successfully processed before shipment, you will not be charged for the next billing cycle.
• Refunds are not issued for partially used subscription periods unless required by law.

5. Return Policy for Shipped Items Subscriptions

If your order has already shipped, you may be eligible for a return in accordance with our [Return Policy]. Please refer to our return guidelines for details on how to send back an item.

6. Reactivation

You may reactivate your subscription at any time by logging into your account and selecting a new plan.

7. Changes to This Policy

We reserve the right to update or modify this policy at any time. Any changes will be posted on our website, and we encourage you to review this page periodically.

For any questions or concerns, please contact our support team at info@atomicfilters.com.

Pricing Errors Cancelation

We reserve the right to cancel any order for an item that is mispriced.

Account Login

You will receive an email with an account activation link at the time of your order. If you do not activate your account before this link expires you will need to request a new link be sent to login to your account. Please send request here.

Returns Continued

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items

 

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@atomicfilters.com.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@atomicfilters.com and we will issue and RA Number.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should contact us for and RA# and our return shipping address. Items returned to the wrong return shipping address will be refused.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Returns may be shipped by the provider of your choice. 
However, we recommend sending your filters back via 
UPS or FedEx as they have free insurance for up to 
$100.

 

 

Any orders that are refused will have a refusal fee deducted from the refund. The refusal fee will be 20% of the product cost.

Contact for Return Authorization info

Links on Website: