Our customer return policy is 100% Satisfaction guaranteed(See customer satisfaction policy section for limitations) and you have 30 days to return the product for a refund(restocking fees may apply open items or customer damaged items) or exchange. Simply email us through our contact page and we will issue an RA number. Item returned without an RA# will be refused.
Do not return your items to the return address on the package we have a separate address for returns. We will send this address with your return authorization number. Items sent to the improper address will be refused.
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CUSTOMER SATISFACTION POLICY
Your satisfaction is guaranteed. If you received the wrong size(not the size of the item ordered), we’ll send a replacement. If we messed up your order, we’ll fix it. If your filter was damaged during shipping, we’ll send a new one. If we still can’t get it right, we’ll provide a 100% refund.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
From time to time cost can rise based on vendor price increases and raw material cost. We endeavor to maintain competitive pricing for our customers. Your subscription discount price for future orders will be based on the current price of the product at the time of the future order.
You will receive an email with an account activation link at the time of your order. If you do not activate your account before this link expires you will need to request a new link be sent to login to your account. Please send request here.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and we will issue and RA Number.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should contact us for and RA# and our return shipping address. Items returned to the wrong return shipping address will be refused.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Returns may be shipped by the provider of your choice.
However, we recommend sending your filters back via
UPS or FedEx as they have free insurance for up to
Any orders that are refused will have a refusal fee deducted from the refund. The refusal fee will be 20% of the product cost.
Contact for Return Authorization info
Links on Website:
Founded by the the son of a US Navy veteran, Atomic Filters has been proud to support the following Charities that support our veterans and their families.
Atomic Filters has supported Special Operation Warrior Foundation, UDT Seal Foundation and Fold of Honor.
Best price I could find and perfect match.
These filters were the perfect size for my Carrier infinity series air handler. No need to buy the overpriced dealer installed filter for $400.00. This one was a little over $100.00 delivered. It looks just like the original filter.
I've ordered several filters from these folks. Awesome expedient service. Always!
My apologies for this delayed review. I had the pleasure of working with Dave Kline earlier this month ordering HVAC filters. This was the first time I contacted Atomic Filters and it was an excellent experience. Dave managed the order perfectly and I was kept informed regarding the expected delivery date. Indeed the filters were delivered ahead of schedule!!
I appreciated the excellent service by Dave. Most sincerely !!
I purchased four filters from your website. The filters were for me and three of my neighbors who have the same Carrier furnace. I searched the internet and found your website. The price appeared to be fair from what I had seen on other sites, so I ordered four filters. Our furnaces are about one year old so no one has replaced their filter as I write this. We do anticipate that we will soon have to replace the current filters. Your price was fair and the product was promptly received. We will use your website in the future when we need new filters.
I ordered these filters so I would have these on hand for my next service which is June. The filters seem to be just like the original filters that came with my air conditioning unit.
Great price fast service
Quick delivery as advertised. All good.
Im impressed by these filters, but even more so by this companys customer service. I had ordered the wrong size, so they cancelled and found the correct size for me. Had to wait to order because I fell ill, but they helped me and emailed several times back and forth until I could finially order again. Great service...thank you!
My order was delivered quickly and in perfect condition. Atomic filters also has a how to installation guide for assembling the filters. Great service.
We have used these filters the entire time we have owed our HVAC system. They do the job, are easy to store and set up, and exceeded our expectations. We are very satisfied.
Prompt arrival. Very good price. A little bit of a nuisance to assemble but it likely helps keep price lower than if it was already assembled and is smaller and less expensive to ship. Fit exactly.
Great price and perfect fit.
Order was received very quickly and the filters look to be well made and of qood quality. I also noticed these filters have more pleats than my previous filters which i hope gives better filtration. Very satisfied with the purchase.
The UV light retainer clips that I received from Atomic Filters to replace the deteriorated ones in my unit were a perfect fit! I did not see how they were installed at first, but they simply push into the hole where the old ones were located by simply squeezing the prongs slightly. Great customer service and support!